tk Privacy Policy

What Information We Collect

tk bet collects various types of personal information when you open an account on our platform, use our services, or contact us. Proper management of this information is the foundation of our safe and effective service.

1.1 Information You Provide Directly

This includes information you provide yourself during account registration and at various stages of using our services:

• Full name, date of birth, and national ID details
• Mobile number and email address
• bKash, Nagad, Rocket, or bank account details (for transaction verification only)
• Scans or photos of identity documents submitted for account verification
• Messages and requests sent via live chat or email

1.2 Automatically Collected Information

When you use tk's website or app, certain information is automatically recorded for technical reasons:

• IP address and device type
• Browser version and operating system
• Time of site access, total time spent, and list of pages visited
• Log data from betting and gaming activity
• Transaction history and amounts

1.3 Information Received from Third Parties

In some cases, limited information may reach us from our payment processors or identity verification service providers. This is done solely for the purpose of completing transactions and confirming identity.

Purpose of Data Use

tk bet does not store any information unnecessarily. Each piece of information is used for a specific and legitimate purpose. This is also clearly stated in our Terms and Conditions.

• Account Management: To handle registration, login, and account security
• Identity Verification: To prevent fraud and confirm age (minimum age to use the account is 21 years)
• Financial Transactions: To process deposits, withdrawals, and bonuses
• Customer Support: To resolve your issues and answer your questions
• Platform Improvement: To raise service quality and identify technical problems
• Security Monitoring: To detect unusual activity and keep accounts secure
• Legal Obligations: To maintain records as required under applicable law

We do not sell your information to advertisers, nor do we build behavioural profiles using personal data to supply to third parties.

Data Storage and Protection

tk bet follows industry-standard security practices to store your information. SSL encryption is active on our servers and sensitive data is always kept in an encrypted state.

3.1 Retention Period

Certain information is retained for a defined period while your account is active and also after it is closed, due to legal requirements. Once that period ends, the relevant data is securely deleted.

3.2 Technical Security Measures

• TLS/SSL encryption on all communications
• Hashing of passwords and sensitive data
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorised team members can access data
• Automatic alerts for unusual access attempts

3.3 Response to a Data Breach

If a gap in data protection occurs for any reason, we will notify affected users as quickly as possible and take all necessary steps to address the situation.

Sharing Data with Third Parties

tk bet shares your personal information with third parties only in specific and limited circumstances. Under no circumstances is data sold commercially.

4.1 Service Provider Partners

Limited information may be shared with the following types of organisations to operate our services:

• Payment gateway services (bKash, Nagad, Rocket, and banks)
• Identity and age verification services
• Technology and infrastructure support providers
• Game software providers (session data only, as needed)

Agreements with these partners require that they use the shared information only for the designated purpose.

4.2 Disclosure Required by Law

If disclosure of information is required by a court order, a request from an investigating authority, or applicable law, we are obliged to provide it through the proper legal process. In such cases, we will try to notify you in advance where possible.

4.3 Business Restructuring

If tk bet's business structure changes — such as through a merger or acquisition — user data may be transferred to the new entity. In that event, assurance will be given that the protections of the existing privacy policy are maintained.

Cookies and Tracking Technologies

Our website uses cookies. Cookies are small text files stored in your browser that help the site remember your preferences.

5.1 Cookies We Use

• Essential Cookies: To maintain login sessions and manage security tokens — the site cannot function properly without these
• Functional Cookies: To remember your language preference and interface settings
• Analytics Cookies: To understand which parts of the site are used most and improve our service

5.2 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. However, some site features may become limited as a result.

Your Rights Regarding Your Information

You have certain important rights over your own data. tk bet respects these rights. You can find ways to contact our team on the About Us page.

• Right to Access: If you want to know what information we hold about you, you can send a request to our support team.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted. However, information covered by legal obligations may not be possible to delete.
• Right to Object to Processing: If you object to your information being used for a specific purpose, you can let us know.
• Right to Data Portability: You can request your information in a structured format.
• Right to Withdraw Consent: You can withdraw at a later time any consent you previously gave for use of your information.

To exercise any of these rights, contact our support team directly. We will process your request as quickly as possible.

Protection of Minors

All services of tk bet are strictly for persons aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21.

Age verification is a mandatory step during account registration. If a user opens an account using false information and it is later proven that they are under 21, that account will be closed immediately and the related data will be deleted.

Our Responsible Gaming guidelines contain more detailed information on the protection of minors. We encourage all parents to monitor their children's online activity.

Changes to the Privacy Policy

This privacy policy may be updated from time to time in response to business changes, addition of new services, or legal requirements. The date of each update will be noted at the top of this page.

If any significant changes are made, we will notify you by email to your registered address or via a notice on the site. If you continue using the site after the changes, you are considered to have consented to the new policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

Contact and Complaint Resolution

If you have any questions, requests, or complaints regarding the privacy policy, contact us directly. Our support team is available 24/7 in both Bengali and English.

For any privacy-related matter, contact us directly first — we will make every effort to resolve the issue.